Meet Mia: How We Use AI to Better Serve Our Clients

How we use AI to better serve our clients.

Technology is changing the mortgage industry and when used the right way, it can create a better, more informed experience for clients. That’s why we’d like to introduce you to Mia, our AI-powered assistant and an extension of the service-first approach at The Pastorino Team.

Who Is Mia?

Mia is an AI assistant we use to help educate clients, share timely information, and support proactive communication. She is part of the technology stack that helps us stay on top of market changes, client scenarios, and potential opportunities, so nothing slips through the cracks.

You may see Mia in educational videos, receive outreach from her, or hear her mentioned as part of our process. We want to be fully transparent: Mia is AI, and she works alongside our human team, not instead of them.

What Mia Helps With

How we use AI to better serve our clients. Mia’s role is focused on education, awareness, and organization. She helps us:

• Share clear, easy-to-understand explanations about mortgage topics

• Alert clients when market changes may create opportunities worth reviewing

• Prompt conversations around potential refinance, equity, or planning strategies

• Ensure consistent communication and follow-up

By handling these supportive tasks, Mia allows our licensed mortgage professionals to spend more time doing what matters most, providing personalized guidance and expert advice.

What Mia Does Not Do

It’s important to understand Mia’s role clearly. Mia does not:

• Provide financial or legal advice

• Quote interest rates or loan terms

• Approve or deny loans

• Replace conversations with licensed mortgage professionals

All mortgage advice, loan recommendations, pricing, and approvals are handled directly by a real, licensed member of The Pastorino Team.

Why We Use AI (and Why It Benefits You)

The mortgage process can be complex, and opportunities can be missed when timing or information is delayed. We use AI as a tool, not a shortcut, to:

• Stay proactive instead of reactive

• Identify moments when a review might be helpful

• Improve response times and consistency

• Enhance, not replace, human service

Mia helps us stay organized and informed so our clients feel supported, educated, and confident at every stage of homeownership.

Human Expertise Comes First

While Mia supports communication and education, every client relationship is built on human connection. When it’s time to talk strategy, review numbers, or make decisions, you’ll always work directly with an experienced professional who understands your goals and your unique situation.

A Smarter Way to Serve

At The Pastorino Team, we believe the best results come from combining modern technology with trusted expertise. Mia allows us to deliver a smarter, more proactive experience, while keeping people, transparency, and trust at the center of everything we do.

For more information about Mia, check out our about page. If you ever have questions about Mia, our process, or your options, we’re always just a conversation away.